Shipping and Delivery

At Oxford Biolabs we try to deliver your supplies anytime anywhere.

Save on Shipping

Because international shipping costs are high, you may prefer ordering multiple month supplies at once to save on shipping costs to take advantage of a preferential rates. Free shipping cost is available for each customer and depends on total order value. Please find the up-to-date shipping rates here:

Delivery Options and Times*

International orders are shipped no later than 1 business day after receipt and credit authorisation. We deliver using internationally reputable couriers. Average delivery time is 7 to 10 days. Oxford Biolabs issues shipping confirmation e-mails with tracking numbers to customers who provide an e-mail address.

Please note: Shipping times can significantly vary among the countries; usually 3-8 days for most European Union orders and 8-15 days for most international orders. If you experience any problems with the delivery of your supplies please get in touch with us on help page.

Import Taxes

Customers are responsible for any import taxes, customs duties, sales taxes and any other levies that may be assessed by the local country.

Shipping Restrictions

Customers are responsible for making sure that they are allowed to import our dietary supplement and cosmetic products. If customs in your country returns your order to us for any reason, we will refund to your credit card account the total of your purchase minus twice your shipping charge (because we must pay our carrier the same shipping charge to return the order to us), plus any other charges incurred, such as quarantine or warehousing fees assessed by Customs in your country.

*Due to shipping limitations of pressurised containers with aerosols TRX2 ® Hair Revitalising Foam can be shipped to the following countries: Austria, Belgium, Germany and Luxembourg. 

Multiple Shipping Addresses

To ship to more than one address, please place a separate order for each shipping address.

Customer Service

If you have questions about your order, you may e-mail your enquiry to [email protected] . Customer service hours are as follows:

  • 7 a.m. to 5 p.m. Pacific Time, Monday through Friday.
  • UK (GMT): 7 a.m. - 5 p.m.
  • Europe (CET): 8 a.m. - 6 p.m.

Please add our contact email address [email protected] and [email protected] to your address book/whitelist to avoid that important notifications go to SPAM folder.

The TRX2 Money-Back Guarantee

Oxford Biolabs's 60-day money-back guarantee on unopened and unused product is available to all international customers. If you decide to return an order for any reason, your credit card account will be fully credited for the amount of the purchase (excluding shipping - see details under Shipping Restrictions).

E-mail [email protected] to obtain a Return Merchandise Authorisation form. Unless otherwise indicated on the invoice you received with your package, return the bottle(s) with the unused contents to:

For non-North America customers:

Oxford Biolabs Ltd. 
c/o Mailcom AG 
Lise-Meitner-Str.4 
82216 Maisach 
Germany

For North America (USA, Canada, Mexico) customers only:

Oxford Biolabs USA LLC 
1492 Kleppe Lane 
Sparks, NV 89431 
US

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