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General

Privacy Policy

General

Oxford Biolabs uses the internet to send information to persons who have expressed an interest in communicating with us, to recruit for and conduct clinical trials, and to market products. We respect your privacy and will never rent, share, sell or redistribute your e-mail information. Any e-mail information you give to us is totally confidential and will not be sold or given to any individual or company or organisation. 
Enquiries to [email protected] are answered individually whenever possible. Communications sent to multiple recipients carry clear instructions that allow recipients to unsubscribe.

Web Form Information

When you submit information to Oxford Biolabs to open an account, we may collect personally identifiable information from you that may include your name, address and e-mail address. We do not knowingly collect personal information from persons under the age of eighteen. 
Oxford Biolabs does not store credit card numbers on our servers. Credit card numbers are submitted to a credit card authorisation service. This service provides Oxford Biolabs with credit card validation information only. We do not have access to your personal financial data.

Web Site Usage Information

We automatically collect IP addresses and website usage information from you when you access any of our online services. This information helps us evaluate how our visitors and subscribers use and navigate our websites on an aggregate basis, including but not limited to, the number and frequency of visitors and subscribers to each web page and the length of their visits.

How We Use Information Collected

We may use information in the following ways:

  •  To perform the actions for which you specifically provided the information (for example, enabling us to process, validate, and verify purchases).
  •  To register you as a client and establish an account for you.
  •  To send you e-mail notifications about our new or existing Oxford Biolabs products and services, special offers, or to otherwise contact you.
  •  To enhance existing features or develop new features, products and services.
  •  To provide advertisers and other third parties with aggregate information about our user base and usage patterns.
  •  To allow us to personalise the content and advertising that you and others see based on personal characteristics or preferences.
Except as specifically set forth in this Privacy Policy, we will not share your personally identifiable information with any entity outside of Oxford Biolabs. 
We may disclose and use personally identifiable information in special circumstances where it is necessary to enforce our service agreements or terms of use (for example to protect our intellectual property rights). We may also disclose or use your personal information when we, in good faith, believe that the law may require us to do so.

Security

The personally identifiable information we collect about you is stored in limited access servers. We maintain safeguards to protect the security of these servers and your personally identifiable information. We retain personally identifiable information only as long as necessary to complete a purchase, thwart fraud, provide customer service, or maintain your account with us.

Policy Modifications

We reserve the right change this Privacy Policy from time to time. Any changes will be updated to this Privacy Policy as published on this website.

Comments and Questions

If you have any questions, comments or concerns about our Privacy Policy, you may contact us by submitting your enquiry to [email protected].

Terms & Conditions

Updated on: 16th February 2017

Oxford Biolabs Ltd. (hereafter referred to as Oxford Biolabs) operates its websites and welcomes their use by customers and others. The sites, blog, forum, and related services are designed to educate and inform, and we encourage you to express yourself freely. However, it is important to be responsible and respectful in what you write. Being critical is fine, but rudeness and personal attacks are not. In particular, make sure that none of the prohibited items listed below appear in your content or what you link your content to (for example spam, viruses, or hate content).

Terms of Service

The following terms and conditions govern all use of the http://www.trx2.com, http://melaniq.com, and http://oxfordbiolabs.com websites, as well as all other websites operated from time to time by Oxford Biolabs (hereinafter referred to together as the ‘Website’) and all content, services and products available at or through the Website, including, but not limited to associated blogs, forums, and websites. The Website is owned and operated by Oxford Biolabs. The Website is offered for use subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Oxbiolabs Content Privacy Policy) and procedures that may be published from time to time on the Website by Oxford Biolabs (collectively, the “Agreement”).
 
Please read this Agreement carefully before using the Website. By using any part of the Website, you agree to become bound by the terms and conditions of this Agreement. If you do not agree to all the terms and conditions of this agreement, then you may not use any of the services contained within the Website. If these terms and conditions are considered an offer by Oxford Biolabs Ltd, acceptance is expressly limited to these terms. Usage of the Website is available only to individuals who are at least 13 years old.

Responsibility of Contributors

If you operate a blog, comment on a blog, post material to the Website, post links on the Website, or otherwise make (or allow any third party to make) material available by means of the Website (any such material, “Content”), you are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, graphics, an audio file, or computer software. By making Content available, you represent and warrant that:
  • - the downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
  • - if your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content;
  • - you have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms;
  • - the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;
  • - the Content is not spam, is not machine- or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of   third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);
  • - the Content is not libellous or defamatory (more info on what that means), does not contain threats or incite violence towards individuals or entities, and does not violate the privacy or publicity rights of any third party;
  • - your Content is not getting advertised via unwanted electronic messages such as spam links on newsgroups, e-mail lists, other blogs and web sites, and similar unsolicited promotional methods;
  • - your Content is not named in a manner that misleads your readers into thinking that you are another person or company. For example, your blog or comment’s URL or name is not the name of a person other than yourself or company other than your own;
  • - you have, in the case of Content that includes computer code, accurately categorized and/or described the type, nature, uses and effects of the materials, whether requested to do so by Oxford Biolabs or otherwise.
Without limiting any of those representations or warranties, Oxford Biolabs has the right (though not the obligation), in Oxford Biolabs’ sole discretion, to (i) refuse or remove any content that, in Oxford Biolabs’ reasonable opinion, violates any Oxbiolabs Content Privacy Policy or is in any way harmful or objectionable, or to (ii) terminate or deny access to and use of the Website to any individual or entity for any reason.

Responsibility of Website Visitors

Oxford Biolabs has not reviewed, and cannot review, all of the material, including computer software, posted to the Website, and cannot therefore be responsible for that material’s content, use or effects. By operating the Website, Oxford Biolabs does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Website may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Website may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. Oxford Biolabs disclaims any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content there posted.

Content Posted on Other Websites

We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which trx2.com links, and that link to trx2.com. Oxford BioLabs does not have any control over those non-trx2.com websites and webpages, and is not responsible for their contents or their use. By linking to a non-trx2.com website or webpage, Oxford BioLabs does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Oxford BioLabs disclaims any responsibility for any harm resulting from your use of non-trx2.com websites and webpages.
Copyright Infringement and DMCA Policy
As Oxford BioLabs asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by trx2.com violates your copyright, you are encouraged to notify Oxford BioLabs in accordance with standard Digital Millennium Copyright Act (“DMCA”) Policy. Oxford BioLabs will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. In the case of a visitor who may infringe or repeatedly infringes the copyrights or other intellectual property rights of Oxford BioLabs or others, Oxford BioLabs may, in its discretion, terminate or deny access to and use of the Website. In the case of such termination, Oxford BioLabs will have no obligation to provide a refund of any amounts previously paid to Oxford BioLabs.

Release and Consent to Use Submitted Content, Photographs or other Media

As Consideration for participating in the TRX2 “Get-Involved” program (Submit Idea/Submit Story or by submitting content via email or post) you hereby consent to allow your content submitted (including text, testimonials, photos, videos etc.) to be used in both this specific webpage and any future medium with regard to TRX2 or Oxford BioLabs Ltd. brand products, and irrevocably grant to Oxford BioLabs Ltd., its successors, licensees, assignees and affiliated entities (collectively “you”) the right to make, use, reuse, reproduce, modify, publish, republish and create derivative works of this content and/or media content in any and all media now known or hereafter devised, worldwide, in perpetuity for any purpose.This program will deal with selected personal content (Ideas, Stories, etc.) and/or actual media content and may include, but will not be limited to, distribution on the worldwide web, television, DVD, video, electronic, direct TV and radio and print advertisements, box insets, brochures, sales collateral, etc. (all “Media”).
You hereby exclusively grant, assign and convey all right, title and interest, including any moral rights, in your personal idea and/or story and/or photographs/media content and/or any use, reuse, reproduction, modification, publication, republication and creation of derivative works from your personal content and photographs to you. You hereby release, discharge and agree to hold harmless you, your representatives, employees, officers, directors, agents or any person or persons, corporation or corporations, acting under your direction, including any firm publishing or distributing the finished product, even though the finished product may either intentionally or otherwise subject you to scandal, ridicule, reproach, scorn or indignity.
You hereby waive any right to inspect or approve the form of such materials bearing your name, likeness, and/or biographical information, and hereby state:
That all advertisements, copies of advertisements, box inserts, and/or future promotional print applications will be the property of Oxford BioLabs and shall be assigned to Oxford BioLabs.
That all copyright and other proprietary interests of whatever kind in the works acquired shall be the exclusive property of Oxford BioLabs.
That you shall cooperate fully by executing all necessary documents to perfect and register or, if necessary, assign copyright for the exclusive benefit of Oxford BioLabs.
If applicable, you warrant that the text and/or media content you have sent are a true, un-retouched representation of your likeness and that any perceived benefit demonstrated is real and attributed to the Oxford BioLabs product(s) (the “Product”). Similarly, any testimony given is truthful and from my personal experience with the Product(s).  I further understand that by agreeing to this Release and Consent to use, you specifically waive any claim, which you may have for payment or remuneration of any kind.  You hereby warrant that you are eighteen (18) years of age or older, and are competent to contract in your own name.This Release constitutes the complete understanding between the parties and supersedes all prior agreements, negotiations, and discussions between the parties.  No other promise or agreements shall be binding unless signed by both parties.  You have read the foregoing Release and Consent to Use before agreeing to this agreement, and warrant that you fully understand the contents thereof.

Intellectual Property

This Agreement does not transfer from Oxford BioLabs to you any Oxford BioLabs or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Oxford BioLabs. Oxford BioLabs, trx2.com, and all other trademarks, service marks, graphics and logos used in connection with trx2.com, or the Website are trademarks or registered trademarks of Oxford BioLabs or Oxford BioLabs’ licensors. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any Oxford BioLabs or third-party trademarks. You hereby grant Oxford BioLabs an irrevocable, perpetual, non-exclusive, transferable, fully paid, worldwide license (with the right to sublicense) to (a) use, copy, publish, stream, store, retain, publicly perform or display, transmit, scan, reformat, modify, edit, frame, translate, excerpt, adapt, create derivative works and distribute (through multiple tiers), any Content you post on or in connection with the Website or Oxford BioLabs services or the promotion thereof and (b) to use your name, likeness and image for any purpose, including commercial or advertising, each of (a) and (b) on or in connection with Oxford BioLabs or the promotion thereof.

Changes

Oxford BioLabs Ltd. reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. Oxford BioLabs may also, in the future, offer new services and/or features through the Website (including, the release of articles and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.

Termination

Oxford BioLabs may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement, you may simply discontinue using the Website. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer of Warranties

The Website is provided “as is”. Oxford BioLabs and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Oxford BioLabs nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.

Limitation of Liability

In no event will Oxford BioLabs, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Oxford BioLabs under this agreement during the twelve (12) month period prior to the cause of action. Oxford BioLabs shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

General Representation and Warranty

You represent and warrant that (i) your use of the Website will be in strict accordance with Oxford BioLabs, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of the Website will not infringe or misappropriate the intellectual property rights of any third party.

Indemnification

You agree to indemnify and hold harmless Oxford BioLabs Ltd., its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to out of your violation this Agreement.

Privacy

Registration data and certain other information about you are subject to our Privacy Policy. Please read the Privacy Policy for information on how your personal data and other information about you will be handled. By accepting these Terms of Use you are also accepting the terms of the Privacy Policy, which is incorporated herein by reference for all purposes.

Delivery Policy

Please read the Delivery Policy for information.

Return and Refund Policy

Please read the Return and Refund Policy for information.

Miscellaneous

This Agreement constitutes the entire agreement between Oxford BioLabs Ltd. and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Oxford BioLabs Ltd., or by the posting by Oxford BioLabs Ltd. of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by and construed in accordance with the laws of England. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Oxford BioLabs Ltd. may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.

Disclaimer

All material and information presented by Oxford Biolabs on this website is intended to be used for educational and informational purposes only. The statements made about products have not been evaluated by any governmental agency including the Food and Drug Administration. The information on this website is general in nature and is not intended to substitute for the advice provided by your own doctor/physician or other healthcare professional and is not intended to treat, cure or prevent any condition or disease. Please consult with your own doctor/physician or healthcare practitioner regarding the suggestions and recommendations made by Oxford Biolabs through this website.

 

If you suspect you have a disease or health-related condition of any kind, you should contact your healthcare professional immediately. Please read all products' packaging carefully and consult with a healthcare professional before starting any diet, exercise, and supplementation or medication programme. Each person is different, and the way someone reacts to a particular product may be significantly different from another. Oxford Biolabs shall have no liability to you as a publisher of information, or seller of any products or vendor services, including, without limitation, any liability for any defective products.

Oxford Biolabs makes no warranty of any kind, express or implied, with respect to (a) the operation of this website, or (b) products, information or services displayed or sold on this website including any warranty of merchantability or fitness for a particular purpose Oxford Biolabs is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this or its contents.

Under no circumstances, including, but not limited to negligence, shall Oxford Biolabs, its subsidiaries or affiliates be liable for any direct, indirect, special, incidental or consequential damages, arising out of the use, or the inability to use, the materials published on this website. We do not warrant and shall have no liability regarding information provided in this site regarding recommendations for supplements for any and all health purposes. As is clearly stated, this information is provided solely as information for our customers to use when discussing a regimen with their healthcare practitioners.

Except as specifically stated on this site, neither Oxford Biolabs, its subsidiaries or affiliates, nor any of their directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Oxford Biolabs liability to you shall in no event exceed the amount of the products in dispute.

We will try to place the proper warnings and product interactions throughout this website, but inevitably we will fail to cover all subject matter. Each person is different, and the way someone reacts to a particular product may be significantly different from another. You should always speak with a healthcare practitioner before taking any dietary, nutritional or herbal supplement.

We do not make any claims to the effectiveness of the products contained in this website. If you have an acute or chronic problem, please see a professional healthcare practitioner.

It cannot be stressed enough that no one should attempt to self-treat based on information on this website. All material provided is for educational purposes only.

Consult your own physician, other healthcare practitioner regarding the treatment of any medical condition. The information on this website is not a replacement for a thorough consultation and examination from a licensed healthcare professional.

All links provided in this website are listed in good faith. You are advised to treat all of this information with caution and common sense.

Users may not post, distribute or otherwise publish on or through the website, any content that violates or infringes any national or international professional or business codes, copyright, trademark trade secret, patent, intellectual property, or statutory, common law or other proprietary rights of others including any party's privacy right or right of publicity is libellous, slanderous, inaccurate, harmful, abusive, threatening, unprofessional, obscene, sexually explicit or pornographic or contains any solicitations of funds or unsolicited mail.

The information provided here is not meant to replace sound medical advice. It is by no means conclusive, and does not guarantee results. It is not meant to take the place of medical treatment, or to be used as a prescription for a remedy of disease.

No persons associated with Oxford Biolabs will be held liable or responsible for any form of use or misuse of any product, whether the information was gathered from this website or not.

YOU SHOULD CONSULT WITH A HEALTHCARE PROFESSIONAL BEFORE STARTING ANY DIET, EXERCISE, AND SUPPLEMENT MEDICATION PROGRAM.

Shipping and Delivery

At Oxford Biolabs we try to deliver your supplies anytime anywhere.

Save on Shipping

Because international shipping costs are high, you may prefer ordering multiple month supplies at once to save on shipping costs to take advantage of a preferential rates. Free shipping cost is available for each customer and depends on total order value. Please find the up-to-date shipping rates here:

Delivery Options and Times*

International orders are shipped no later than 1 business day after receipt and credit authorisation. We deliver using internationally reputable couriers. Average delivery time is 7 to 10 days. Oxford Biolabs issues shipping confirmation e-mails with tracking numbers to customers who provide an e-mail address.

Please note: Shipping times can significantly vary among the countries; usually 3-8 days for most European Union orders and 8-15 days for most international orders. If you experience any problems with the delivery of your supplies please get in touch with us on help page.

Import Taxes

Customers are responsible for any import taxes, customs duties, sales taxes and any other levies that may be assessed by the local country.

Shipping Restrictions

Customers are responsible for making sure that they are allowed to import our dietary supplement and cosmetic products. If customs in your country returns your order to us for any reason, we will refund to your credit card account the total of your purchase minus twice your shipping charge (because we must pay our carrier the same shipping charge to return the order to us), plus any other charges incurred, such as quarantine or warehousing fees assessed by Customs in your country.

*Due to shipping limitations of pressurised containers with aerosols TRX2 ® Hair Revitalising Foam can be shipped to the following countries: Austria, Belgium, Germany and Luxembourg. 

Multiple Shipping Addresses

To ship to more than one address, please place a separate order for each shipping address.

Customer Service

If you have questions about your order, you may e-mail your enquiry to [email protected] . Customer service hours are as follows:

  • 7 a.m. to 5 p.m. Pacific Time, Monday through Friday.
  • UK (GMT): 7 a.m. - 5 p.m.
  • Europe (CET): 8 a.m. - 6 p.m.

Please add our contact email address [email protected] and [email protected] to your address book/whitelist to avoid that important notifications go to SPAM folder.

The TRX2 Money-Back Guarantee

Oxford Biolabs's 60-day money-back guarantee on unopened and unused product is available to all international customers. If you decide to return an order for any reason, your credit card account will be fully credited for the amount of the purchase (excluding shipping - see details under Shipping Restrictions).

E-mail [email protected] to obtain a Return Merchandise Authorisation form. Unless otherwise indicated on the invoice you received with your package, return the bottle(s) with the unused contents to:

For non-North America customers:

Oxford Biolabs Ltd. 
c/o Mailcom AG 
Lise-Meitner-Str.4 
82216 Maisach 
Germany

For North America (USA, Canada, Mexico) customers only:

Oxford Biolabs USA LLC 
1492 Kleppe Lane 
Sparks, NV 89431 
US

Returns Policy

Oxford Biolabs Ltd (“Oxford Biolabs” – the company behind TRX2®) is committed to ensuring satisfaction for all customers who purchase its products. 

Oxford Biolabs Returns Policy

Our returns policy for all Oxford Biolabs products is as follows:
Oxford Biolabs will, at its discretion, allow for the return or replacement of any unopened and unused product within 60 days from the date of purchase. For products bought under an auto-delivery programme, returns for more than one payment may be provided if requested within the standard 60-day return period.
 
If you decide to return an order for any reason, your credit card account will be fully credited for the amount of the purchase (excluding shipping and minus a handling charge of EUR 5.50).
E-mail [email protected] to obtain a Return Merchandise Authorisation form. Unless otherwise indicated on the invoice you received with your package, return the bottle(s) with the unopened, unused contents to:
 

For non-US customers:

Oxford Biolabs Ltd.
℅  Mailcom AG 
Lise-Meitner-Str.4 
82216 Maisach 
Germany

OR

Oxford Biolabs Ltd.
℅ PickPackDespatch Ltd
Unit 5, Mead Park
Thorpe Mead, Banbury
OX16 4RY, UK

 

For US customers only:

Oxford Biolabs USA LLC 
1492 Kleppe Lane 
Sparks, NV 89431 
US

 

You will have to pay for the return shipping postage yourself. If a parcel reaches us without sufficient postage we will have to deduct this from the refund.
Please keep the tracking number of the parcel in case the parcel is lost. We strongly advise to make any returns via a shipment method where you receive such a tracking number as we otherwise won’t be able to acknowledge the receipt of your parcel.
 

Defining Returns and Cancellations

When a customer reaches us by e-mail, our first response is to assist in getting technical support or customer service for the customer for the product that they purchased. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control, in which case a return or a cancellation may be processed.
If a customer requests a return, the money for the requested transaction is refunded back to the customer. If the return is for a product bought under an auto-delivery programme, then the returns policy allows for the most recent payment to be returned. Multiple payment returns can be provided as long as they are within Oxford Biolabs Returns Policy. A return on a product bought as part of an auto-delivery programme will also result in a cancellation.
If customers request a cancellation for an auto-delivery programme, no future charges will be made to their account. A cancellation will not generate a return – it will only stop any future deliveries.

Details of the Oxford Biolabs Returns Policy

Customers requesting a return after 60 days will be directed where applicable to the vendor for technical support or customer service. Vendors may request a return, on behalf of customers, of any purchase up to 60 days after the date of the customer’s purchase.
Returns will only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for return.
As soon as a sale is returned to our return address, the customer receives a 100% refund of the product costs.

Please note: For our physical products we can only refund you for unopened and unused products. Products that have been opened or used are excluded from our refund policy. Please be advised that the breaking of a seal used on the outer packaging of our products shall be regarded as that the products have been opened.

Payouts from that sale are debited back out of the corresponding vendor and affiliate accounts.

Our vendors are not permitted to make any guarantee that conflicts with our return policy. If you find a product sold through websites with any warranty that conflicts with our return policy, please bring it to our attention so that we can take corrective action.
 

Reasons Why a Sale May Be Refunded

Oxford Biolabs has every incentive to keep customers happy by providing quality products and service. To ensure customer satisfaction, Oxford Biolabs reserves the right to reverse a sale, including but not limited to the following instances:
 
- If the customer provides a valid reason for requesting a return within 60 days of purchase;
- If the vendor of the product requests a return on the customer’s behalf within 60 days of purchase if our customer service team confirms there is a valid reason for the return;
- If the customer provides a valid report that the charge was fraudulent or unauthorized;
- In order to comply with credit card industry rules, ACH industry rules, PayPal terms of service, prevailing legislation, and requests from prevailing judicial or law enforcement agents; or
- For any other reason TRX2® deems appropriate.

Oxford Biolabs Cancellation Policy

A customer may cancel an auto-delivery programme at any time. A cancellation means that no future charges will be made to the customer’s account. The cancellation of an auto-delivery programme does not generate a refund.

Abuse of the Returns Policy

Customers requesting serial or repeated returns may be blocked from making further purchases.

Note to Oxford Biolabs Customers

The Return Policy and the Cancellation Policy are part of, and incorporated within, the Oxford Biolabs' Terms of Service. As a condition of registering with Oxford Biolabs and using the Oxford Biolabs Services, you expressly acknowledge that you have read and understood the Oxford Biolabs Returns Policy and Oxford Biolabs Cancellation Policy and you agree to be bound by the terms and conditions contained within. If at any time you disagree with the Oxford Biolabs Returns Policy and/or Oxford Biolabs Cancellation Policy or any part of it, your sole remedy is to cease all use of the Oxford Biolabs Services and terminate your account. Please note, however, that any transactions, which occurred prior to the date of such termination, shall be governed and controlled in full by the terms of this Oxford Biolabs Returns Policy and Oxford Biolabs Cancellation Policy.

The Basics

Why do you recommend taking TRX2® Molecular Food Supplement for Hair with meals?

We recommend taking TRX2 ® Molecular Food Supplement for Hair with meals as occasionally customers have reported an upset stomach when ingesting the supplement without food. TRX2 ® Molecular Food Supplement for Hair is absorbed more efficiently into the bloodstream when taken together with food.

Are your food supplements approved by any regulatory agency such as the FDA, the MHRA or the European Food Standard Agency?

Our food supplements are a non-prescription food supplement products. They are therefore sold in accordance with major international food directives, such as the EC (European Community) Food Supplements Directive 2002/46/EC and the Dietary Supplement Health and Education Act, passed by the United States Congress in 1994. This Act, for instance, allows marketing of dietary supplements without prior approval by the U. S. Food and Drug Administration (FDA). However, the FDA still exerts general oversight over product safety and supervises the marketing claims made for dietary supplements.

What will future TRX2® products address?

Our researchers, along with several other members of the scientific community, have demonstrated that as people experience hair loss the function of potassium channels within hair follicles diminishes. The effect is impaired membrane potential and interrupted ion transportation across the hair follicle’s cellular membranes – resulting in shrinking follicles and thinning hair.

TRX2® Molecular Food Supplement for Hair addresses this phenomenon, but yet may be unable to restore thick, terminal hair growth to customers with severe hair loss (Norwood 5-7). Therefore, although the launch of our first products utilising our proprietary technology is extremely exciting for us, we’re not done yet. Oxford Biolabs has an ongoing programme of pre-clinical and clinical research focused towards refining our understanding of the molecular mechanisms behind hair loss and, ultimately, developing a cure.

Please refer to our TRX2® Research page for details on past and ongoing studies.

What do regulatory agencies, such as the FDA and FSA, advise with regard to evaluating and buying dietary supplements

The United States Food and Drug Administration (FDA) offers “Tips for Dietary Supplement Users” at: 

http://www.fda.gov/food/dietarysupplements/usingdietarysupplements/ucm110567.htm

The United Kingdom Food Standards Agency provides free consumer information at:   

http://www.food.gov.uk/safereating/chemsafe/supplements/consumer/

General Questions

Can we see before and after photos for TRX2® Molecular Food Supplement for Hair?

We have released the research study that documents the progress of our active participants and it is posted on our website: http://oxfordbiolabs.com/oxford-research/trx2-hair-supplement-clinical-study-results    

Do you have plans on selling your products outside your online store?

To get a list of physical locations that sell our products, please e-mail us at [email protected] and provide us with your city, province and country.

Should I take TRX2® Molecular Food Supplement for Hair in the morning or in the evening, when is the best time?

It doesn’t really make a difference at which time of the day you take TRX2®. However, it is important to take it together with food in order to increase the body’s absorption of the ingredients contained in TRX2®. Most customers choose to take TRX2® during breakfast. Others prefer to split up the 3 capsules across the day (e.g. 2 in the morning and 1 in the evening).

Ultimately, the best time for taking TRX2® is totally up to you and best results, depending on your metabolism, may be different from customer to customer. 

What does “chronic medication” mean?

“Chronic medication” refers to any prescription drugs a customer may use. We are legally bound to advise our customers to always disclose any dietary changes to their doctor or healthcare professional when on chronic medication. This is good practice as well as in your own interest (for example if your chronic condition is connected to any dietary issues).

At what age should one start taking TRX2® Molecular Food Supplement for Hair?

TRX2® is beneficial for all age groups. We tested our supplement in a variety of patient groups, but found it was most effective for those patients with Norwood Hair Loss Patterns 1-4 (shown here: http://www.americanhairloss.org/men_hair_loss/the_norwood_scale.asp).

Young men who are just beginning to lose their hair will see minimal regrowth (because only a minimal amount of hair has been lost); however, they can expect their hair shedding to decrease and their hair volume to increase. Middle-aged men will see similar benefits, although those with very extensive hair loss (Norwood Patterns 5-7) will not be able to regrow all of their hair. Nonetheless, our product has been administered to older males with noticeable hair loss and the results have been quite good.

Can we see your clinical trials results?

All our studies are published on our website as and when they are fully conducted and analysed. For more information please refer to http://oxfordbiolabs.com/oxford-research

How many capsules per day should I take?

One bottle which contains 90 capsules will last 30 days (taking three capsules a day is the recommended quantity). It takes most patients about 5 months (5 bottles) to see results, but some patients report results in as little as three months (for others it takes longer). This discrepancy is largely dependent on a person’s metabolism and genetic predisposition.

Some customers increase the quantity to 4 capsules per day and report an improved efficacy compared to the recommended quantity. However, all our data is based on the dose of 3 capsules per day – there should be no need to increase the quantity (unless you are overweight or have a large body weight).

Some customers, especially those with a light body weight or those sensitive to one of TRX2®’s ingredients (e.g. Niacin), decrease the quantity to 2 capsules per day without compromising on efficacy. 

TRX2® and hair dyes

Hair dyes, especially permanent ones, have a side effect of hair loss due to the abrasive and damaging chemical ingredients they contain, e.g. ammonia and peroxide. One of the factors is also misuse or overuse of hair dye treatments, e.g. leaving dye on too long or mixing the formula incorrectly, so following directions is important.

Semi-permanent hair dye has fewer chemicals and has no ammonia. Henna hair dye is highly recommended as a good alternative since it contains all natural ingredients.

As long as the hair follicles haven’t been damaged underneath the scalp, new healthy hair should return on its own in several months. If the follicles have been severely damaged for some reason, hair regrowth may not be possible.

Delivery

I need to change my shipping address…How do I do this?

If you need to change your shipping address, you can log in online through your profile and make the change yourself, but we ask that you please also e-mail us at [email protected] with your new shipping address so that we can confirm it has been updated in our system.

Can you ship my order at a faster rate to me?

Once we receive and process your order, it is then sent to our shipping department. Once they receive the order, it is shipped within 24-48 hours. The destination country will determine how long it will take for you, the customer, to receive the order.

Does “Complete” status mean the product is being shipped already?

“Complete” status means that we have already received your order.You will receive an e-mail notification once your product is already being shipped.

Why do you ship every 80 days instead of every 90 days?

The reason why we ship every 80 days (instead of every 90 days) is to compensate for shipping delays. We ship from several warehouses in the UK, Germany and the US but we have experienced that sometimes delivery companies can take up to 2 weeks for delivery. Also we believe it does make sense to accrue some backup capsules/supplies over time in order to compensate for such shipping delays when they happen or to compensate for other losses.

Whilst can’t change subsequent billing/shipping cycles to 90 days due to payment limitations, we are able to skip a quarterly shipping/billing cycle at any stage in the case when sufficient reserve supplies have been built up over time.

How long before I receive the product?

International orders are shipped no later than 1 business day after receipt and credit card authorisation. Average delivery time is 1 to 2 days (Germany and some UK), 3 to 5 days (UK), 5 to 7 days (European Union excluding Germany and UK), 7 to 10 days (United States, Japan, International – all others). Oxford Biolabs issues shipping confirmation e-mails with tracking numbers to customers who provide an email address. 

Do you deliver to ALL countries?

We will deliver your supplies anytime, anywhere. We ship our products worldwide.

My tracking link doesn’t work? What do I do?

When you place an order for our products, you will receive an e-mail once your order is shipped with a tracking link so that you can follow your package right to your doorstep. If for some reason your tracking link doesn’t work, please contact us at [email protected] and we will get you an updated tracking link right away.

Shipping countries notes

Please refer below to some of the most common issues which you may experience dispatching Oxford Biolabs products to certain country: 

Australia: Customs duties may apply if total value of the order exceeds AUD 1,000.

Brazil: A doctor's prescription may be required by Brazilian Customs to be presented, for Oxford Biolabs' food supplement products into the country.

Chile: Customs duties, VAT and import fees may apply if the total value of the order exceeds approximately USD 30.

China: Customs duties may apply if total value of the order exceeds CNY 1,000.

Denmark: Customs duties, VAT and import fees may apply if total value of the order exceeds DKK 1,150.

Israel: Imports with a CIF value up to USD 1,000 and with a weight up to 30 kg, are exempt from import duty. However, VAT, Purchase Tax, and Import Port Fee may apply. 

Norway: Customs duties may apply if the total value of the order exceeds NOK 350.

Additional customs duties, VAT and import fees applied by customs on importation of orders, shall be borne by the customer.
If you are in any doubt, please ring customer service at one of the numbers listed at Contact Us Page, or e-mail us at [email protected]

Not finding your country?

Not finding your country in the dropdown for the shipping address during checkout? 

Please be assured that we do ship to most countries worldwide. However, Oxford Biolabs operates multiple stores depending upon geographical location, so possibly you have arrived at a store which doesn't support your country's shipping address. We are sorry for the inconvenience, but we would ask you to go to the store, which supports your country, and repeat the order entry detail:

United Kingdom Store (Click here)

North American Store (Click here):

- United States;

- Canada;

- Mexico.

International Store (Click here)

- Supports all other countries

Guarantee

How can I ask for a refund?

Our products come with an offer of a 60-day money back guarantee. If you are not completely satisfied with the product or if it is causing you any discomfort or other side effects please contact us and return your unused bottle/s. We will refund the purchased price of any unopened and unused bottles.

Auto-Delivery Supersaver Programme

General description

If you subscribe to our Auto-Delivery Supersaver Programme, we will ship a 3-month supply of the products from one of our great package offers to you every 80 days for a combined saving of up to 32%. Also, for any of our future products, you will receive one free sample as soon as available.

Your payment will be charged every 80 days on a recurring basis (usually one day prior to shipping).

There is no minimum time commitment. To cancel or suspend shipments, simply contact Customer Service via  [email protected]  at least 14 days prior to your next scheduled shipping/billing date.

Please keep your credit card and shipping address current. If your information changes, including card expiration, please contact Customer Service to submit the updated information.

I want to cancel my subscription/3-month supply order.

You may do so by contacting us at: [email protected]. Due to the number of customer messages that we receive, please give us some time to reply. Rest assured that every message will be attended to.

How do I access my programme subscription?

Under the Auto-Delivery Supersaver Programme, automated shipping/billing has been setup. Furthermore, you can log in to your account (or open one in case you haven’t yet done so) to track your order status.

Can I cancel my subscription?

Cancellation of your subscription (i.e. automated shipping/billing every 80 days) is possible and can be done at any time, BUT once cancelled, we will not be able to reverse it and any accrued programme benefits will be lost. The programme is designed for your comfort so that you don’t have to worry about re-ordering and ensures a constant supply of our supplements and other products.

TRX2® and other treatments/supplements

TRX2® supplements and hair transplantation

We can’t give you an advice on when to start TRX2® supplementation after hair transplant.

Please consult with your doctor or healthcare professional.

Can I take TRX2® Molecular Food Supplement for Hair along with vitamin supplements?

Yes. In fact, Oxford Biolabs' Scientific Advisory Board recommends that healthy adults take a multivitamin in addition to their regular TRX2® supplement in order to avoid any vitamin shortages. The following vitamins and minerals have been shown to play a role in hair growth (look for them when choosing a multivitamin product):

Vitamin AVitamin EVitamin B1Vitamin B2Vitamin B3Vitamin B5Vitamin B6Vitamin B12BiotinCopperSilica / Silicious earth

When using TRX2® in combination with a multivitamin please make sure that your total daily intake does not exceed the daily recommended amount of an individual compound or vitamin. Please note that Oxford Biolabs does not promote any specific ingredient, regimen or use, and you should always consult a doctor or healthcare professional if you are not sure about something or when using TRX2® in combination with a prescription medicine or other treatment regimens.

Can I take TRX2® Molecular Food Supplement for Hair with prescription drugs?

According to the US-based Natural Medicines Comprehensive Database (NMCD), L-carnitine (one of the major ingredients in TRX2® Molecular Food Supplement for Hair capsules), can increase the effects of anticoagulants. Customers taking anticoagulants therefore should check with their healthcare professional before embarking upon a regimen that includes TRX2®. With regards to the other ingredients in TRX2® Molecular Food Supplement for Hair, the NMCD recommends that people taking anti-diabetes drugs, people consuming large quantities of alcohol and people who have frequent attacks of gout despite uricosuric therapy should consult their healthcare professional before starting TRX2® supplementation.

Of course, before taking any dietary supplement and prescription drug simultaneously, you should always consult with your doctor or healthcare professional.

If TRX2® is taken with minoxidil would it enhance results? If later I stopped with minoxidil but continued with TRX2® would hair loss start again?

Generally TRX2® is designed to be effective on its own. Hence there is no need to complement it with minoxidil. In fact all our study results are based on patients who have been only used TRX2® and no other treatment – check out http://www.trx2.com/research.

However, customers who have been using minoxidil for years and have experienced a decrease of efficacy over time have experienced enhanced efficacy once they started using TRX2® in combination with another product. Hence, there is no reason why a customer cannot use both if he or she wishes to do so. If, later on, a decision is made to stop taking minoxidil but to continue taking just TRX2®, it is unlikely that there would be negative results. (However, again we have not conducted studies on this – TRX2® is designed to be effective on its own.)

Continuous intake of TRX2® is important as it works together with your metabolism. It is not a cure. Unfortunately, there isn’t a cure yet for androgenetic alopecia (however, we are working hard on this and the majority of our research is focused on this).

Taking anti-depressants with TRX2®

We can only advise you to talk to your doctor or healthcare specialist when combining any new treatment with anti-depressants. Legally, we are not able to give advice.

Storage of food supplements

Where and how should I properly store your food supplements?

We recommend storing food supplements in a dry place and at slightly cooler temperatures, simply because this will reduce oxidation of the ingredients.

TRX2® contains L-Carnitine-L-Tartrate, which may start melting if the temperature is too hot (but this would need to be much higher than 85 Fahrenheit/30 Celsius).

Is it OK to store multiple months’ supply of food supplements in a plastic container?

We recommend keeping your supplies in the glass container provided. There are several reasons for this. The glass bottle, which we provide, protects your supplies from oxidation as well as UV light radiation. Furthermore, the glass container has an originality seal – this way you can be absolutely sure of the high quality characteristics of the product. We cannot guarantee the noted expiration date, if supplies are not kept in the glass container.

Side effects

Are your food supplements safe for those who are allergic to gluten and dairy products?

As indicated, all ingredients of our food supplements are of naturally-based and produced at the highest standards of quality. The product should not contain any gluten and/or dairy fats. Also, please note that our company cannot advise you on any individual health related issues and therefore cannot take any responsibility for possible side effects when taking our food supplements. If there is any doubt, please consult your doctor and/or healthcare professional.

Are there known side effects from taking your products?

Our food supplements contain only naturally-based ingredients and therefore side effects and cross-interactions (e.g. with medications) are minimal.A very small number of customers experience an upset stomach but this can be avoided if you take our food supplements with your largest meal of the day.Please, note, we can’t advise you in medical terms. We advise consumers to consult a doctor or healthcare professional before changing their diet to include our food supplements, especially if they are on a special diet and/or take other medications (e.g. against hypertension, diabetes, etc.).

Does TRX2® cause shedding of hair?

Most patients do not report shedding as a side effect when using our supplement. Still, in some instances shedding may occur if TRX2® is being used in conjunction with treatments such as minoxidil (Rogaine). If shedding does occur, you can expect your hair to re-grow during the normal course of treatment.

Mild shedding is common when starting many new hair loss products, although it is not usually reported with TRX2®. Overall, shedding means that miniaturised hairs are starting a new cycle. If this was stimulated due to TRX2®, you can expect the hairs (when they grow back and re-cycle) to become thicker and stronger.

Shedding can be a normal part of your hair cycle (many people report increased shedding during wintertime, springtime, etc.) and should not be permanent. If your shedding becomes worse, you should always contact your personal doctor/physician.

Can TRX2® grow body hair?

Based on our studies performed to date and based on the customer experiences we have gathered so far, there shouldn’t be any extensive hair growth on body parts other than your head. The ingredients in TRX2® are suppose to act on a highly specific form of potassium ion channels (called SUR1) that are only supposed to be present in human head hair follicles, and therefore would weaken the argument that excessive hair growth occurs in body parts other than your head.

Common Questions

Can women experiencing hair loss/thinning use TRX2® as well as men?

Yes, TRX2® is for both women and men. You should be able to expect your first positive results after around 5 months, depending on your metabolism and individual circumstances.

We recognise that hair loss can be a very detrimental condition for many patients, for both women and men. Those who invest their time and money into our products expect results, and we do not take this responsibility lightly.

Currently, one of the most common treatments for women with androgenetic alopecia is Women’s 2% Minoxidil. Although the use of Minoxidil is widespread, there are a lot of female users who are left unsatisfied with the results they achieve. As a potassium-ion channel opener, TRX2® stimulates the same pathways as Minoxidil, and the two treatments often have a synergistic affect. Therefore, women with significant hair loss can consider using both products simultaneously.

Although we cannot guarantee that all of the hair will grow back, we are confident that TRX2® (with or without Minoxidil) will improve the current condition to a noticeable degree. Fighting hair loss requires a multi-faceted approach that stimulates the formation of new hair follicles, increases the diameter of existing follicles, and prolongs the anagen phase of hair shafts (reducing shedding and fallout).

By restoring the function of potassium-ion channels within hair follicles, TRX2® supplementation accomplishes many of these goals. Because our product uses natural ingredients and it does not rely on the elimination of androgens, it is effective in women and it is safe for long-term use.

Is TRX2® appropriate for children?

We don’t have any data on children, and we only knowingly sell our products to adults.

We recommend customers to consult with their personal doctor/healthcare professional about whether TRX2® is suitable for their children.

Download Centre

TRX2® Molecular Food Supplement for Hair – Product Information Brochure

TRX2® Molecular Food Supplement for Hair – Customer Information leaflet

TRX2® Hair Revitalising Foam – Customer Information leaflet

TRX2® Hair Revitalising Lotion – Customer Information leaflet

TRX2® Molecular Food Supplement for Hair – Multilingual Customer Information Booklet

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